Terms of Service
We will always do our best to fulfil your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what we’re agreeing to, who should do what and what happens if things go wrong. Any purchase or use of our services confirms that you understand and agree to these terms and conditions. We reserve the right to alter these terms at any time.
The following terms and conditions apply to all custom design services, including branding, collateral styling, web design & development, provided by NatuRia Creative to the Client (you).
Payment: Services are quoted on an individual basis via e-mail. Quotes are valid for a period of 30 days. NatuRia Creative reserves the right to alter or decline to provide a quote. Unless otherwise agreed, all design services require a payment of 50% of the project quotation total before the work begins – this secures your place in the design queue. The remaining balance is due upon completion of the work, prior to installation or release of design materials. Invoices are due upon receipt with payments made via PayPal. Invoices that remain unpaid 30 days after the date of the invoice will be assessed a service charge in the amount of the higher of £30 per month or 1.5% of the total amount due.
Permissions: You confirm that any elements of text, graphics or photos that you specifically provide us for inclusion in the web site are either owned by you, or you have the permission to use them.
Timescale: Predicted timescales for a project are provided via email as a general guide/estimate. Sometimes a design may take longer than anticipated as there may be issues or complications beyond our control. NatuRia Creative will not be held liable if a design takes longer than expected. Designs will be worked on Monday-Friday during standard working hours (GMT).
Communication: All communication will be via email except where otherwise agreed at our discretion. You should aim to respond to any communications within 36 hours to avoid delay and to ensure your place in the waitlist.